FAQs & Help Center

Our Terms and Conditions outline the rules and guidelines for using the Orbita Notes platform. By accessing or using our services, you agree to comply with these terms, which cover user responsibilities, acceptable use policies, intellectual property rights, and limitations of liability. Detailed information can be found in our Terms of Service document on bta1.net.

Our Privacy Policy explains how we collect, use, store, and protect your personal and financial information. We are committed to safeguarding your privacy and ensuring compliance with global data protection regulations like GDPR. You can review our full Privacy Policy on the Privacy Policy page of our website.

We handle user data with the utmost care, ensuring it is collected and processed in accordance with our Privacy Policy and applicable laws. Data is encrypted, securely stored, and only accessible to authorized personnel. We do not sell or share your personal information with third parties without your consent, except as required by law.

Our Investment Policies define the criteria and guidelines for investing in Orbita Notes. These policies ensure that investments are made responsibly, aligning with the principles of the C2C Monetary System. Key aspects include asset diversification, risk management, and compliance with regulatory standards. Detailed investment policies are available upon request or within your account dashboard.

We ensure compliance by adhering to both domestic and international financial regulations, maintaining necessary licenses, and implementing robust compliance programs. Our Compliance Committee continuously monitors regulatory changes and updates our policies to stay aligned with legal requirements.

Our AML Policy is designed to detect and prevent money laundering and terrorist financing activities. We implement stringent Know Your Customer (KYC) procedures, monitor transactions for suspicious activities, and comply with international AML standards set by bodies like the Financial Action Task Force (FATF).

We take customer complaints seriously and strive to resolve them promptly. Complaints can be submitted through our support email at support@bta1.net or via the “Contact Us” feature on our platform. Our customer service team will acknowledge your complaint and work towards a satisfactory resolution within a reasonable timeframe.

Our Refund Policy outlines the conditions under which refunds may be issued. Generally, refunds are available for transactions that meet specific criteria, such as errors in processing or platform issues. Detailed refund procedures can be found in the Refund Policy section of our website or by contacting our support team.

We protect your personal information through advanced encryption, secure data storage, and strict access controls. Our Data Privacy measures comply with global standards, ensuring that your information remains confidential and secure against unauthorized access or breaches.

To invest in Orbita Notes, you must meet certain eligibility criteria, including age restrictions (typically 18+), residency requirements, and completing the necessary KYC verification processes. Detailed eligibility requirements are available on our platform during the account registration process.

We verify user identities through comprehensive KYC procedures, which include submitting government-issued identification, proof of address, and other relevant documentation. This verification process helps us maintain a secure and compliant investment environment.

Our Account Termination Policy outlines the conditions under which an account may be suspended or terminated, such as violations of Terms and Conditions, fraudulent activities, or non-compliance with KYC requirements. Users will receive notifications and the opportunity to rectify issues before any termination actions are taken.

We address disputes through our Dispute Resolution procedures, which include internal resolution channels, arbitration, and mediation services. Our goal is to resolve conflicts amicably and efficiently, ensuring fair treatment for all parties involved.

Our Prohibited Activities Policy lists actions that are not allowed on our platform, including fraudulent behavior, insider trading, and unauthorized access attempts. Engaging in prohibited activities may result in account suspension or termination.

We strive to provide accurate and up-to-date information by regularly updating our platform, conducting internal reviews, and verifying data through reliable sources. However, users are encouraged to perform their own due diligence before making investment decisions.

Our Third-Party Integrations Policy governs the use of external tools and services integrated with the Orbita Notes platform. We ensure that all third-party integrations meet our security and compliance standards to protect user data and maintain platform integrity.

We periodically review and update our Policies and Procedures to reflect regulatory changes, technological advancements, and user feedback. Users will be notified of significant changes via email and platform announcements, and it is their responsibility to stay informed by reviewing updated policies.

Our Responsible Investing Guidelines encourage investors to consider the long-term impacts of their investments, diversify their portfolios, and assess their risk tolerance. We provide educational resources and tools to help users make informed and sustainable investment choices.

We have a comprehensive Conflict of Interest Policy to identify, disclose, and manage any potential conflicts. This ensures that all decisions are made in the best interest of our stakeholders, maintaining fairness and transparency in our operations.

Our Marketing and Communications Policy ensures that all promotional activities are truthful, transparent, and compliant with regulatory standards. We avoid misleading information and provide clear, accurate descriptions of our products and services.

We maintain the integrity of our Credit-Backed Instruments by conducting regular audits, verifying asset holdings, and implementing stringent risk management practices. Transparency reports are published to keep investors informed about the status and performance of their investments.

Our Internal Audit Procedures involve regular assessments of our financial practices, compliance with regulations, and operational efficiency. Independent auditors conduct these audits to ensure objectivity and comprehensive evaluation of our systems and processes.

We manage liquidity by maintaining a diversified portfolio of credit-backed assets, actively participating in secondary markets, and holding adequate reserves of Central Ura. These measures ensure that we can meet withdrawal requests and support ongoing investment activities.

Our Dividends and Returns Policy outlines how returns are generated and distributed to investors. Returns are based on the performance of the underlying credit assets and are subject to market conditions. Detailed information on returns can be found in the Investment Policy section of our website.

We protect our Intellectual Property (IP) through legal measures, including copyrights, trademarks, and patents. Users are prohibited from unauthorized use, reproduction, or distribution of our proprietary content and technologies.

Our User-Generated Content Policy governs the creation and sharing of content by users on our platform. Users must adhere to guidelines that prohibit harmful, offensive, or illegal content, ensuring a respectful and secure environment for all participants.

We schedule regular Platform Updates and Maintenance to enhance functionality, security, and user experience. Users are notified in advance of planned maintenance to minimize disruption, and we strive to perform updates during off-peak hours.

Our Emergency Procedures include protocols for system failures, data breaches, and other critical incidents. We have a dedicated crisis management team that responds swiftly to mitigate risks, communicate with stakeholders, and restore normal operations as quickly as possible.

We ensure compliance across various Jurisdictions by tailoring our operations to meet local laws and regulations. This includes obtaining necessary licenses, adhering to regional financial standards, and collaborating with local regulatory bodies to maintain lawful and ethical practices.

Our Data Retention Policy defines how long we retain user data and the procedures for securely disposing of it when no longer needed. We retain data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, comply with legal obligations, and support our business operations.