Account Management Help

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To create an Orbita Note account, visit our website at www.bta1.net or download the Orbita Note mobile app from the Apple App Store or Google Play Store. Click on the “Sign Up” button and follow the on-screen instructions to provide your personal information, agree to the terms and conditions, complete CAPTCHA verification, and submit your registration details.

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After creating your account, you will receive a verification email titled “Verify Your Orbita Note Account.” Open the email and click on the “Verify Account” link. Follow the prompts to complete the verification process. Once verified, you can proceed to complete the KYC/AML compliance steps.

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If you don’t receive the verification email, please check your spam or junk folder. If it’s not there, ensure that you entered the correct email address during registration. You can request a new verification email by logging into your account and navigating to the “Verification” section under “Account Settings.”

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To reset your password, go to the Orbita Note login page and click on the “Forgot Password?” link. Enter your registered email address, and you will receive a password reset email with instructions. Follow the steps in the email to create a new password.

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Log in to your Orbita Note account and navigate to “Account Settings.” From there, select “Personal Information” to update details such as your name, email address, phone number, and residential address. Ensure all information is accurate and up-to-date.

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To enable 2FA, log in to your account and go to “Account Settings” > “Security.” Choose your preferred 2FA method—either an Authenticator App like Google Authenticator or SMS Verification. Follow the on-screen instructions to complete the setup and verify your chosen method.

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If you suspect any unauthorized access to your account, immediately change your password and enable Two-Factor Authentication if you haven’t already. Contact our support team at support@bta1.net for further assistance and to report the suspicious activity.

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To link your bank account, log in to your Orbita Note account and navigate to “Account Settings” > “Payment Methods.” Click on “Add Bank Account” and enter your bank details as prompted. Follow the verification steps to securely link your bank account for seamless transactions.

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Yes, you can link multiple bank accounts to your Orbita Note account. Navigate to “Account Settings” > “Payment Methods” and add each bank account you wish to link. Ensure each account is verified individually for security purposes.

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To view your transaction history, log in to your account and go to “Transaction History” under the dashboard or “Account Settings.” Here, you can see a detailed list of all your transactions, including deposits, withdrawals, purchases, and sales of Orbita Notes.

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Navigate to the “Transaction History” section of your account. Select the desired date range and click on the “Download” button to export your transaction statements in PDF or Excel format for your records.

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If you encounter an error while logging in, first ensure that your email and password are correct. If the issue persists, try resetting your password using the “Forgot Password?” link. If you’re still unable to log in, contact our support team at support@bta1.net for assistance.

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To change your registered email address, log in to your account and go to “Account Settings” > “Personal Information.” Update your email address and follow the verification steps to confirm the change.

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Yes, you can delete your Orbita Note account. Please contact our support team at support@bta1.net with your request. Note that deleting your account will permanently remove all your data and investments, so ensure that you have withdrawn any funds and settled all transactions beforehand.

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To update your payment methods, log in to your account and navigate to “Account Settings” > “Payment Methods.” Here, you can add new payment methods or update existing ones by editing the details as required.

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Orbita Note employs multiple security measures, including encryption, secure servers, Two-Factor Authentication (2FA), and regular security audits to protect your personal and financial information. We also adhere to strict KYC/AML compliance standards to ensure a secure investment environment.

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To set up automatic reinvestment, log in to your account and go to “Account Settings” > “Investment Preferences” > “Reinvestment Options.” Toggle the “Automatic Reinvestment” feature and select the Orbita Notes you wish to reinvest your returns into. Save your settings to activate the feature.

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Yes, you can pause or disable automatic reinvestment at any time. Navigate to “Account Settings” > “Investment Preferences” > “Reinvestment Options” and toggle off the “Automatic Reinvestment” feature. You can also adjust which Orbita Notes are included in the automatic reinvestment process.

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To update your investment preferences, log in to your account and go to “Account Settings” > “Investment Preferences.” Here, you can adjust settings related to reinvestment, risk tolerance, and other investment strategies to align with your financial goals.

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If you forget your username, use the “Forgot Username?” link on the login page. Enter your registered email address, and we will send you an email with your username details.

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To enable email notifications, log in to your account and navigate to “Account Settings” > “Notifications.” Here, you can toggle on email alerts for various account activities, such as transactions, account changes, and important updates.

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Yes, you can customize your dashboard view to prioritize the information that matters most to you. Log in to your account and go to “Dashboard Settings” to rearrange widgets, add or remove sections, and tailor the layout to your preferences.

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To link your Stellar wallet, log in to your Orbita Note account and navigate to “Account Settings” > “Wallet Integration.” Follow the prompts to connect your Stellar wallet by entering your wallet address or scanning a QR code, depending on the wallet type.

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If you experience any technical issues, try refreshing the page or restarting the app. If the problem persists, contact our support team at support@bta1.net with a detailed description of the issue, and we will assist you promptly.

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Manage your security settings by logging in to your account and going to “Account Settings” > “Security.” Here, you can update your password, enable or disable Two-Factor Authentication (2FA), and review recent security activities on your account.

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Yes, you can receive your investment returns via bank transfer. Ensure that your bank account is linked and verified under “Payment Methods.” Select your preferred withdrawal method when requesting to withdraw funds from your Orbita Notes.

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To request a withdrawal, log in to your account and navigate to “My Investments.” Select the Orbita Note you wish to withdraw from, click on “Withdraw Funds,” enter the withdrawal amount, and confirm the transaction. Your funds will be transferred to your linked bank account as per the withdrawal terms.

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Update your contact information by logging in to your account and going to “Account Settings” > “Personal Information.” Here, you can update details such as your email address, phone number, and mailing address. Ensure that your new contact information is accurate and verified.

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Your account balance and available funds can be viewed on the main dashboard upon logging in. Navigate to “My Account” or “Dashboard” to see a summary of your total balance, current investments, and available funds for transactions.

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To ensure your account remains secure:

• Use a strong, unique password and change it regularly.
• Enable Two-Factor Authentication (2FA) for an added layer of security.
• Avoid sharing your login credentials with anyone.
• Regularly monitor your account for any suspicious activity.
• Keep your device’s software and antivirus programs up to date.