Response Times
At Orbita Note Series LLC, we understand the importance of timely communication. That’s why we’ve established clear guidelines for our Response Times to ensure that your inquiries and support requests are handled quickly and efficiently.
Response Time Expectations:
- General Inquiries: Our team aims to respond to general inquiries within 24 business hours. This includes basic questions about our services, products, or general information requests.
- Investor Support: For investor-related questions or issues, we aim to provide a response within 24 to 48 business hours. More complex inquiries may take slightly longer, but we prioritize keeping you informed throughout the process.
- Issuer Support: Issuer support inquiries are handled promptly, with an initial response time of 48 business hours. The response time may vary depending on the complexity of the support request or custom solutions required.
- Live Chat and Immediate Assistance: We provide real-time support for urgent issues through Live Chat or Immediate Assistance, typically with a response time of less than 5 minutes during business hours.
- Support Ticket System: Once a support ticket is created, you will receive an initial acknowledgment within 1 hour, with detailed updates sent based on the ticket’s status. We aim to resolve most tickets within 3 business days, depending on the nature of the issue.
We are committed to providing you with clear, efficient, and timely responses to ensure a positive experience with our services. If you need immediate help or if your inquiry requires urgent attention, we encourage you to reach out through our Live Chat Support or Immediate Assistance channels.