Direct Contact Options
1. Contact by Phone
You can reach our Investor Relations team directly by phone. Our dedicated lines are available during regular business hours, and we ensure that you are connected to the appropriate representative for your specific inquiry.
- Phone Number: +1 (614) 829-5030
- Hours of Availability: Monday to Friday, 8:30 AM – 5:00 PM EST
2. Email Directly
For more detailed inquiries, feel free to email us directly. This method ensures that you receive a written record of communication and allows our team to provide you with the most accurate response possible.
- Investor Support Email: investorsupport@bta1.net
- Issuer Support Email: issuersupport@bta1.net
We make it a priority to respond to emails in a timely manner, and your request will be handled with the utmost care and attention.
3. Live Chat Support
For immediate assistance, you can use our Live Chat Support. Simply click on the chat icon available on our website to begin a real-time conversation with one of our support agents. Our live chat service is available during business hours, and we aim to address urgent inquiries within minutes.
4. Support Ticket System
If you require ongoing assistance or have a complex request, you can submit a support ticket. This ensures that your inquiry is tracked and handled efficiently. Once your ticket is submitted, you will receive an acknowledgment within an hour, and updates will be provided as progress is made toward resolution.
5. In-Person Meetings
We are committed to ensuring that all our investors receive the support they need and that every inquiry is handled promptly and professionally. Whether by phone, email, live chat, or in person, we are here to help you at every step of your investment journey.